Privacy Policy
Updates Date: November 18, 2025
Avaelena Naturals (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website avaelena.com, make a purchase, or interact with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide
When you interact with our site, we may collect personal information such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by third-party payment processors)
- Account login information
- Order history and preferences
B. Automatically Collected Information
When you visit our site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited, time spent, and referral URLs
- Cookies and tracking technologies data
C. Information from Third Parties
We may receive information from:
- Payment processors
- Advertising networks
- Analytics providers
2. How We Use Your Information
We use collected data to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates, promotions, and newsletters
- Improve site performance and user experience
- Personalize marketing and product recommendations
- Detect and prevent fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking tools to:
- Enable essential website functionality
- Remember your preferences
- Analyze website performance
- Deliver targeted advertisements
You can disable cookies in your browser settings, but some features may not function properly.
4. How We Share Your Information
We do not sell your personal information.
We may share information with trusted partners such as:
- Payment processing providers
- Shipping carriers
- Customer service platforms
- Email marketing services
- Analytics and advertising partners
- Legal authorities when required by law
All third-party service providers are required to protect your information.
5. Payment Processing
We use secure third-party payment processors (such as Stripe, PayPal, or Shopify Payments).
Avaelena Naturals does not store your full credit card information.
6. Data Security
We implement industry-standard measures to protect your information, including:
- SSL encryption
- Secure servers
- Limited access controls
However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct or update data
- Request deletion of your information
- Opt out of marketing communications
- Request data portability
- Restrict or object to certain types of processing
To exercise these rights, contact us.
